Refund Policy

SECTION 01What we cover

If your item arrives damaged, defective, or different from what you ordered, contact us so we can put it right. We offer a replacement or refund for verified issues, at no additional cost to you.

We don’t offer voluntary returns or exchanges for change of mind, or because you selected the wrong size or color. Please check the product details and size chart before ordering. If we send a size, color, or item different from your order, that is covered.

EU withdrawal rights, qualifying delivery problems, and cancellations are explained below. Nothing in this policy limits your rights under applicable consumer law.

SECTION 02Damaged, defective, or incorrect items

Please email support@fehology.com within 14 days of delivery with:

• Your order number.
• A short description of what went wrong.
• Clear photos showing the item and the issue. For the wrong size or product, include the label if available.

We’ll review the details and contact you about a replacement or refund. Please keep the item and packaging while we review your request.

The 14-day reporting window helps us resolve issues promptly with our fulfillment partner. It does not shorten any legal guarantee or other statutory claim period. If a defect becomes apparent later, please contact us.

SECTION 03Please contact us before returning an item

FEHology handles your request directly and works with Printful, our fulfillment partner, when needed. You don’t need to contact Printful yourself.

Please don’t send anything back unless we give you return instructions. Many quality issues can be resolved using photos, without a return. If we require a damaged, defective, or incorrect item back, we’ll arrange the return at no cost to you.

Don’t assume the address on your shipping label or our business mailing address is the correct return destination. Contact us for the right address. Exercising a statutory withdrawal right does not require our approval; follow the notice and return deadlines in the EU section below.

SECTION 04European Union withdrawal rights

If you are an EU consumer whose purchase is covered by EU withdrawal rules, you may cancel without giving a reason within 14 days after you, or a person you nominate other than the carrier, receives the goods. For one order delivered separately, the period runs from receipt of the last item. Where applicable, a deadline ending on a weekend or public holiday extends to the next working day.

Notify support@fehology.com before the deadline with a clear statement that you wish to withdraw. You may use the optional form below, but it is not required. We’ll provide return instructions; your withdrawal does not depend on our approval.

Send the goods back within 14 days after notifying us. You pay the direct return postage for a change-of-mind withdrawal, unless we agree otherwise or the law requires us to cover it. For faulty or incorrect items, see the section above.

You may inspect the goods as you would in a shop. Handling beyond what is needed to establish their nature, characteristics, and function may result in a deduction for lost value. Original packaging is helpful, but its absence alone does not remove your withdrawal right.

We’ll reimburse you within 14 days of your withdrawal notice, using the original payment method unless you expressly agree otherwise, without a refund fee. For a full-order withdrawal, this includes the least expensive standard outbound delivery offered. Extra costs for an upgraded delivery option are not refundable. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever happens first.

Personalized products

The withdrawal right may not apply to goods made to your individual specifications or clearly personalized, such as an item printed with your own name or artwork. We do not treat standard FEHology designs, sizes, or colors as personalized simply because they are printed after ordering. This exception does not remove your rights for faulty or incorrect goods.

Optional withdrawal form

Copy the following into an email or letter and complete the details. A signature is needed only for a paper form.

This is our address for notices, not an instruction to ship products there. Email us for the product return address.

SECTION 05Order cancellations

Need to cancel? Email support@fehology.com as soon as possible with your order number. We can cancel and refund an order if fulfillment has not started.

Orders can enter production quickly, so we cannot guarantee a 24-hour cancellation window. Once fulfillment starts, we generally cannot stop the order. This does not affect any applicable statutory cancellation or withdrawal rights.

SECTION 06Lost or missing packages

Lost in transit: If your order has not arrived after its estimated delivery date, contact support@fehology.com promptly with your order number. Please report it within 14 days after that date so we have time to investigate with the carrier and Printful. We’ll arrange a replacement or refund for a confirmed lost shipment where appropriate. This reporting request does not limit your statutory delivery rights.

Marked delivered but missing: Check the delivery address, any safe place, neighbors, and building management, then contact us and the carrier. We’ll help investigate. A delivery scan alone does not resolve every missing-package claim; any remedy depends on what happened and your applicable rights.

Incorrect address or unclaimed package: Let us know if you entered the wrong address or a package is returned unclaimed. Reshipping charges may apply; we’ll explain any cost before arranging it. These situations do not automatically qualify for a refund under our voluntary policy.

SECTION 07How refunds are processed

We’ll email you when your refund is approved. Approved refunds are issued to your original payment method within 10 business days, or sooner where required by law. The separate EU withdrawal deadlines above take priority for those refunds.

Your bank or payment provider may take additional time to display the credit. If you still don’t see it after 15 business days, email support@fehology.com so we can check.

SECTION 08Your consumer rights

This policy describes our store’s process and does not exclude or restrict rights that cannot legally be waived. Printful’s reimbursement decisions do not override our obligations to you.

EU consumers have a minimum two-year legal guarantee for goods that are faulty or do not match the contract, with longer protections in some countries. Depending on the circumstances, available remedies include repair or replacement, a price reduction, or a refund. These rights are separate from the change-of-mind withdrawal period.

Other countries may also provide mandatory cancellation, return, or refund rights. We honor those rights where they apply.

SECTION 09Contact us

For an item problem, cancellation, return, or refund question, email support@fehology.com. Include your order number if you have it so we can find your purchase.