Shipping Policy

SECTION 01Production comes before shipping

FEHology products are made after you order and fulfilled through Printful. Please allow an estimated 5–7 business days for production before your order ships.

Production time and shipping time are separate. Business-day estimates exclude weekends and public holidays. Busy periods, product availability, or production issues can affect the timing.

SECTION 02Where we ship and what it costs

We ship internationally, including to the European Union, where shipping is available for the products in your cart. Availability can vary by item and destination; the shipping options shown at checkout determine where we can send your order.

Shipping charges are calculated at checkout based on your delivery address and order details. We do not currently offer free shipping.

SECTION 03When to expect your order

Our general transit estimate is 5–10 business days after production, but some destinations and international shipments take longer. This is a planning estimate, not a guaranteed delivery window for every country.

Use any order-specific estimate provided at checkout or in your order updates when available. Customs checks, holidays, severe weather, and carrier disruptions can affect arrival dates.

If your order is past its estimated delivery date, email support@fehology.com with your order number. We’ll check its status and help with the next steps. Estimated dates do not limit your rights if goods are not delivered as agreed.

SECTION 04Tracking your shipment

Once your order ships, we’ll email you the tracking information. Use the tracking link to check the carrier’s latest updates.

A shipping label can be created before the carrier scans the package, so tracking may not show movement immediately. If the tracking seems stuck or you haven’t received your shipping email, contact support@fehology.com.

SECTION 05International customs and taxes

International orders may be subject to import duties, taxes, or carrier clearance fees. Whether these apply depends on the destination, shipment value, and local rules.

Unless your checkout details state that the applicable charges are included, you are responsible for import charges assessed on delivery, except where the law requires otherwise. Charges collected at checkout and charges assessed at the border may be different; contact us if you believe you’ve been charged twice for the same tax.

Customs processing can add time to delivery. We can help you check the shipment’s status, but we cannot control how quickly customs releases a package.

SECTION 06If something goes wrong

Lost in transit: If your order hasn’t arrived after its estimated delivery date, please contact support@fehology.com within 14 days after that date. This gives us time to investigate with Printful and the carrier. We’ll arrange a replacement or refund for a confirmed lost shipment where appropriate. This reporting request does not limit your statutory delivery rights.

Marked delivered but missing: Check the delivery address, any safe place, neighbors, and building management, then contact us and the carrier. We’ll help investigate. A delivery scan alone does not resolve every claim; any remedy depends on what happened and your applicable rights.

Damaged, defective, or incorrect item: Please email us within 14 days of delivery with your order number, a short description, and clear photos. We offer a replacement or refund for verified issues at no additional cost. This reporting window does not shorten any legal guarantee or other statutory claim period.

Please don’t send an item back without contacting us for instructions. See our Refund Policy for the full process, including EU withdrawal rights.

SECTION 07Incorrect addresses and unclaimed packages

Please double-check your shipping address before placing an order. If you notice an error, email support@fehology.com as soon as possible. We’ll check whether it can still be changed, but changes may not be possible once fulfillment begins.

If a package is returned because you supplied an incorrect address or left it unclaimed, reshipping charges may apply. We’ll explain any cost before arranging another shipment. If the error was ours, we’ll put it right at no additional cost to you.

These situations do not automatically qualify for a refund under our voluntary policy. Your statutory rights still apply. For cancellation requests, see our Refund Policy.

SECTION 08Need help with shipping?

Email support@fehology.com with your order number and a short description of the issue. If you have a tracking number, include that too.

FEHology is your point of contact. We’ll work with our fulfillment partner and the carrier when needed; you don’t need to manage a Printful claim yourself.